VoIP System
Restoration & Migration
Has your FreePBX system failed? You're facing a critical decision: rebuild on the same complex platform, or migrate to a modern, commercially-supported solution.
Complete Migration
UGX 2,100,000
License + Consultancy (4-6 hours)
Ongoing support: UGX 400,000/year
Full pricing detailsThe "Free" Myth
FreePBX is "free as in puppy" - zero upfront cost, but high ongoing maintenance, security patching, and technical debt.
Consultant
David Emiru Egwell
Recommendation
3CX Professional
For Teams
10-500+ Users
Why I Recommend 3CX Over Rebuilding FreePBX
Before detailing the technical scope, it's important to understand why I recommend moving away from FreePBX for most business environments.
At a Glance: Key Differences
| Feature | 3CX 3CX | F FreePBX |
|---|---|---|
| Licensing Model | Annual (by simultaneous calls) | Free (paid modules) |
| Setup & Maintenance | Low: Automated updates | High: Manual Linux CLI |
| Mobile App | Native & Excellent | 3rd-party apps |
| Security | Automated IP blacklist | Manual Fail2Ban setup |
| Reliability | Vendor-supported | Admin-dependent |
The "Free" Myth
Total Cost of Ownership
FreePBX is "free as in puppy, not free as in beer." There is no upfront software cost, but there is a very real cost in ongoing maintenance.
Hidden costs of "free" FreePBX:
- Regular Linux security patches (manual)
- Asterisk version upgrades (complex)
- Module compatibility issues
- Security hardening (Fail2Ban, firewall)
- No vendor support
- Higher risk of system failure
3CX: Complete Package
What's included
For a modest annual fee, 3CX provides a "complete package" that is significantly more stable, secure, and user-friendly.
Included with 3CX Professional:
- Automatic security updates
- Native iOS/Android apps
- Video conferencing (250 participants)
- Live chat & WhatsApp integration
- Global IP blacklist protection
- Vendor support and documentation
Complete Migration Service
Full restoration of telephony services, Grandstream handset integration, and MTN VoIP connectivity.
3CX installation on dedicated virtual server
- Provision hosting environment
- Install 3CX Professional Edition
- Configure firewall rules
- Set up automatic backups
Re-establish MTN VoIP connectivity
- Configure MTN SIP trunk
- Set up routing rules
- Configure DID assignments
- Test call quality
Provision your Grandstream handsets
- Factory reset all phones
- Configure auto-provisioning
- Set up BLF keys
- Program speed dials
Configure all user extensions
- Create 17 user extensions
- Set up voicemail boxes
- Configure ring groups
- Set up IVR menus
Enterprise-grade protection
- Enable global IP blacklist
- Configure anti-hacking
- Set up TLS encryption
- Implement strong passwords
Ensure your team is confident
- Administrator training
- End-user training
- Mobile app setup
- Documentation handover
Hardware Compatibility
Your Existing Equipment
- Grandstream IP Phones - Fully supported
- Existing network - No changes needed
- MTN VoIP trunk - Reconfigured for 3CX
No Additional Hardware
Your Grandstream handsets are certified for 3CX and will be auto-provisioned. All phone numbers retained. The migration preserves your hardware investment.
Estimated 4-6 Working Hours
A streamlined approach ensures minimal disruption to your operations. I work efficiently to restore your telephony services while ensuring everything is configured correctly.
Assessment & Planning
- Audit current system state and documentation
- Gather MTN SIP trunk credentials
- Inventory all Grandstream phone models
- Plan extension numbering and call flow
Server Deployment
- Deploy 3CX on hosting environment
- Configure network and security settings
- Apply 3CX Professional license
- Set up backup procedures
Configuration
- Configure MTN SIP trunk
- Create all 17 extensions
- Set up IVR, ring groups, and queues
- Configure voicemail and call recording
Phone Provisioning
- Factory reset Grandstream phones
- Configure auto-provisioning
- Test each extension
- Set up BLF and speed dials
Testing & Go-Live
- End-to-end call testing
- Mobile app configuration
- User training session
- Documentation handover
4-6
Working Hours
17
Extensions Configured
Zero
Number Changes Required
World-Class VOIP Platforms
I specialize in two industry-leading platforms. Each has unique strengths - my role is to help you choose the right solution.
3CX Phone System
350,000+ organizations worldwide
3CX is a software-based PBX that delivers enterprise communications at a fraction of the cost. From SMB to enterprise call centers, 3CX scales seamlessly.
3CX vs FreePBX
Both platforms are excellent - the right choice depends on your priorities.
| Feature | 3CX 3CX | F FreePBX |
|---|---|---|
| Per-User Licensing | No (by calls) | No (unlimited) |
| Web Management | ||
| Mobile Apps | Included | 3rd-party |
| Video Conferencing | Built-in | Module |
| Live Chat | Built-in | N/A |
Built-in | N/A | |
| Cloud Hosting | Available | Self-host |
| Customization | Moderate | Complete |
| SIP Flexibility | Certified | Any provider |
| Setup Complexity | Easy | Advanced |
3CXChoose 3CX If...
- Built-in video conferencing
- Live chat & WhatsApp integration
- Polished mobile apps
- Quick setup, minimal overhead
- Managed hosting option
FChoose FreePBX If...
- Maximum customization
- No recurring license fees
- Any SIP trunk provider
- Custom Asterisk integrations
- Complete vendor independence
Clear, Transparent Pricing
Complete cost breakdown for your 17-user team migration from FreePBX to 3CX.
3CX PRO License
UGX 1,300,000
per year
Consultancy Fee
UGX 800,000
one-time
Total Investment
UGX 2,100,000
first year
- System assessment & planning
- 3CX server deployment
- SIP trunk configuration (MTN VoIP)
- Grandstream phone provisioning
- IVR & call queue setup
- Staff training session
- 30-day post-migration support
- Web client, desktop & mobile apps
- Video conferencing (up to 100 participants)
- Call recording
- CRM integration (Salesforce, HubSpot)
- Microsoft 365 / Google Workspace sync
- Advanced call queues & routing
- Call flow designer
Ongoing Support (Optional)
System monitoring, security updates, config changes, priority WhatsApp support.
UGX 400,000
per year
Ready to Get Started?
Contact me for a free consultation. I'll assess your needs and provide a detailed proposal.
Ready to Restore Your Phone System?
Whether your FreePBX has failed or you're planning a migration to 3CX, I'm here to help. Reach out for a free initial consultation.
WhatsApp (Preferred)
+256 761 607 500
Service Area
Uganda & East Africa
Response Time
Within a few hours
What to Expect
Free Consultation
We'll discuss your current situation, requirements, and I'll give you an honest assessment of your options.
Detailed Proposal
You'll receive a written proposal with exact scope, timeline, and pricing - no hidden fees or surprises.
Quick Turnaround
Once approved, most migrations are completed within 6-9 working days with minimal disruption to your team.
When messaging: Include your organization name, approximate number of extensions, and briefly describe what happened to your current system.